“We want your Surf Story experience to be as smooth as a perfect wave. If your gear doesn’t meet your expectations, we’ll make it right.”

Our Return Policy

At Surf Story Shop, we stand behind our handcrafted surf gear. If you’re not completely stoked with your purchase, you can return most items within 15 days of delivery for a refund or exchange. Please note:

  • Items must be unused, in original condition with all tags attached
  • Original proof of purchase is required
  • Some custom or collaboration items may be final sale (see exceptions below)

Non-Returnable Items:

Due to their nature, these items cannot be returned:

  • Used Boards (as-is sales)
  • Surfboard Collaborations (custom pieces)
  • Wall Art (personalized items)
  • Any item marked “Final Sale”

How to Return an Item

Follow these simple steps to initiate your return:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – We’ll respond within 2 business days with return instructions
  3. Package Securely – Use original packaging if possible
  4. Ship Back – Send to our Colorado workshop (return shipping at your expense)
  5. Get Refunded – Once received and inspected, we’ll process your refund

Exchange Process

Want a different size, color, or style? Exchanges follow the same process as returns. In your email, specify:

  • The item you’d like to exchange
  • The replacement item (check our In Stock page for availability)
  • Any size/color preferences

We’ll cover the shipping cost for your replacement item!

Refund Timeline

Once we receive your return:

  • Allow 3-5 business days for inspection and processing
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Credit card refunds typically appear within 5-10 business days depending on your bank
  • PayPal refunds are usually processed within 24 hours

Original shipping costs are non-refundable unless the return is due to our error.

Return Shipping

For your protection, we recommend using a trackable shipping service. Return to:

Surf Story Shop Returns
7912 Depew Street
Arvada, CO 80003
USA

We’re not responsible for items lost or damaged in return transit.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Hi Surf Story Crew, I’d like to return/exchange the following item from my order #[Your Order Number]: Item Name: Size/Color: Reason for Return: [For exchanges only] I’d like to exchange for: Item Name: Size/Color: Please let me know next steps. I’ve reviewed the return policy at surfstoryshop.com/returns. Mahalo, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If your surf gear arrives damaged or defective, email us immediately at [email protected] with photos of the damage. We’ll arrange a free return and expedite your replacement – no need to wait for inspection.

“Surfing is about freedom, and so is shopping with us. If it’s not right, we’ll make it right – because your perfect wave shouldn’t wait.”

Still have questions? Paddle over to our Contact Page or email us directly at [email protected].