Welcome to Surf Story Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing surfstoryshop.com, you accept these terms in full. If you disagree, please refrain from using our site.

Our Philosophy: Just like catching the perfect wave, we want your shopping experience to be smooth and enjoyable. These terms help ensure fair play for everyone in our surf community.

1. Understanding Our Surf Family

Who We Serve

Surf Story Shop caters to surf enthusiasts worldwide who appreciate quality gear and authentic surf culture. Our products are designed for:

  • Surfers of all levels seeking performance equipment
  • Beach lovers looking for surf-inspired lifestyle products
  • Collectors of unique surfboard collaborations and art
  • Those who value sustainable and handcrafted surf gear

Our Shop Style

We operate with:

  • A commitment to quality craftsmanship
  • Transparent business practices
  • Respect for surf traditions
  • Environmental responsibility

2. Your Responsibilities as a User

To keep the stoke alive for everyone, we ask you to:

  • Provide accurate personal and payment information
  • Use the website only for lawful purposes
  • Not attempt to interfere with site security
  • Not misuse our products or intellectual property
  • Comply with all applicable laws and regulations

3. Products & Services

What We Offer

Our shop features:

  • Surfboards: Custom and in-stock boards for all wave conditions
  • Used Boards: Pre-loved boards sold as-is
  • Surf Accessories: Fins, leashes, and performance gear
  • Lifestyle Products: Apparel, art, and surf culture items
  • Collaborations: Limited edition pieces with artists/shapers

Product Descriptions

We strive for accuracy but:

  • Colors may vary slightly due to monitor differences
  • Minor handmade variations add character to custom items
  • Used boards show natural wear – ask for details if unsure

Special Note on Custom/Sale Items: Surfboard collaborations and marked “Final Sale” items cannot be returned due to their unique nature.

4. Ordering & Payment

Making Purchases

When you place an order:

  • You’re making a binding offer to purchase
  • We’ll confirm receipt via email (this isn’t acceptance yet)
  • The contract forms when we ship your items

Payment Options

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed securely. We never store your full payment details.

Pricing & Taxes

  • Prices are in USD and exclude applicable taxes
  • International customers may face additional customs fees
  • We reserve the right to correct pricing errors

5. Shipping & Delivery

Processing Time

Each order receives personal attention:

  • Allow 1-2 business days for order processing
  • Custom items may require additional time (we’ll notify you)

Shipping Options

Method Cost Delivery Time Carrier
Standard $12.95 10-15 business days after shipping DHL/FedEx
Free Shipping Free (orders $50+) 15-25 business days after shipping EMS

Shipping Limitations

Currently, we cannot ship to:

  • Parts of Asia
  • Certain remote locations

Contact us if unsure about your location.

6. Returns & Refunds

Our Return Policy

We stand behind our products with a 15-day return window:

  • Items must be unused with original packaging/tags
  • Proof of purchase required
  • Original shipping costs non-refundable (unless our error)

Non-Returnable Items

  • Used Boards (as-is sales)
  • Surfboard Collaborations (custom pieces)
  • Wall Art (personalized items)
  • Final Sale items

Return Process

  1. Contact us within 15 days at [email protected]
  2. Wait for approval and instructions (within 2 business days)
  3. Package securely (original packaging preferred)
  4. Ship to our Colorado workshop (at your expense)
  5. Receive refund after inspection (3-5 business days)

Damaged Items: If your gear arrives damaged, email photos immediately. We’ll arrange free return and expedite replacement.

7. Intellectual Property

The surf lifestyle we share is precious:

  • All website content is our property or used with permission
  • “Surf Story Shop” and our logos are trademarks
  • You may not reproduce, modify, or commercialize our designs
  • Surfboard shapes may be protected – respect shapers’ rights

8. Liability & Limitations

Product Use

Surfing involves inherent risks:

  • We’re not liable for injuries from proper product use
  • Inspect gear before each use
  • Used boards should be professionally evaluated

Website Use

  • We provide the site “as is” without warranties
  • We’re not liable for temporary site unavailability
  • You agree to indemnify us against unauthorized use claims

9. General Provisions

Changes to Terms

We may update these terms occasionally. Continued use means you accept changes.

Governing Law

These terms are governed by Colorado law. Any disputes will be resolved in Arvada, CO courts.

Contact Us

Questions? Paddle over to our Contact Page or email [email protected]

Last Updated: [Insert Date]

Mahalo for being part of our surf story. Now go catch some waves!